The fine print, in plain words
Terms of sale
Last updated 16 October 2026
The short version: you buy from us, you see the full price before you pay, every parcel is tracked, you can change your mind within 14 days, and if something is faulty the law's guarantee covers it. The details follow.
1. Who you are buying from
The seller of everything in the shop is Doodle Bazaar, trading as Doodle Bazaar at doodlebazaar.com ("we"). Email [email protected]. Full details are on the legal notice.
Some items are made for you by a print partner after you order, and some we buy for you from an independent seller in Europe, who posts them to you directly. Either way your contract is with us, and every question, return and complaint comes to us.
2. How an order becomes a contract
The shop's pages are an invitation to order. When you press the pay button on the payment page, you make a binding offer to buy what is in your basket. The contract is made when we confirm the order by email right after your payment. The contract language is English. We keep the order details, and you get them in the confirmation email; your order page is at doodlebazaar.com/track.
If an item turns out to be unavailable after you paid, for example because the independent seller sold it elsewhere, we tell you straight away and refund that item in full. You can keep or cancel the rest.
3. Prices and payment
Every price is the full price for that item. Delivery is shown on each item page as an estimate and charged as shown in the basket before you pay; the total on the payment page is what you pay, with nothing added later. Prices include VAT where VAT is due. For deliveries outside the EU, the UK and Switzerland, your country may charge import duties on arrival; the courier collects those, not us.
Payment is handled by Stripe. We never see or store your card details.
4. Delivery
Each item page shows where it ships and how long delivery takes, in working days. Every parcel is tracked: its courier and tracking number appear on your order page as soon as it is handed over. If delivery is late, write to us and we chase it. If an item does not arrive within 30 days of the expected date, or we cannot deliver it, you can end the contract for that item and we refund it in full.
5. Your right to withdraw (14 days)
Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered several goods in one order and they are delivered separately, the period ends 14 days after you, or that third party, acquire physical possession of the last of them.
To exercise the right of withdrawal, you must inform us ([email protected]) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. The quickest way is the withdraw from contract here button, and you can also use the model withdrawal form, but you do not have to. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. We tell you where to send them when you withdraw. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods, unless the item arrived damaged, faulty or not as described. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Our longer return window. On top of the law, most items can be returned within 30 days of delivery on the same terms; the item page says if one cannot.
When the right to withdraw does not apply. As the law allows: goods made to your specifications or clearly personalised for you; sealed goods that are not suitable for return for reasons of health protection or hygiene once unsealed after delivery; and sealed audio or video recordings or software unsealed after delivery. The item page says when one of these applies.
6. If something is faulty: the legal guarantee
Every item you buy from us is covered by the legal guarantee of conformity that the law of your country gives you: the item must be as described, fit for its normal purpose and free of defects. For new goods this guarantee lasts at least two years from delivery. If a fault shows within the first year, it is presumed to have been there at delivery. You can ask us for a repair or a replacement and, where that is not possible or not done in time, a price reduction or a full refund. We pay the costs of putting it right, including return postage. Write to [email protected] with your order reference and a photo.
7. Complaints and disputes
Write to us first: we reply within 24 hours and most things are settled in one email. If we cannot agree, you can contact the consumer protection authority of your country, or in Bulgaria, where the shop is run, the Commission for Consumer Protection (kzp.bg), or go to court.
8. Liability and the law that applies
We are liable as the law provides. Nothing in these terms limits your rights under the mandatory consumer law of the country where you live. These terms are governed by Bulgarian law, but if you live elsewhere in the EU, you keep the protection of the mandatory rules of your own country.
If we change these terms, the version that applies to your order is the one you were shown when you ordered.